- Please count goods immediately upon receipt of shipment. All claims must be made within 15 days.
- Items being returned for exchange or credit must be in original condition with all original tags.
- Goods are not returnable unless authorized by Actex. Please call Actex at 718-728-1500 to request a Return Authorization Form. You must complete this form, providing the style, color, and size of item being returned, invoice # and reason for return. Actex will issue a Return Authorization Number after you complete the Return Authorization Form.
- Please include the Return Authorization Form and original pick ticket with the merchandise being returned. If we receive the goods without the Return Authorization Form and original pick ticket, we will not issue credit.
- No returns on off-price, close-out or discounted merchandise.
- Credit is subject to inspection of returned items. Credit will be issued only for returned items.
- Customers will be charged a 15% restocking fee on items except for damaged or defective items. Please note that shipping and handling fees are not refundable.